BBQ Stars Help

Frequently Asked Questions

 
I’m pumped to get started! Where do I start?
Welcome! Right now, we’re busy producing the workshops and the event that will take place this fall. The BBQ Stars Secret Facebook group is already in full swing! Go to this link and request to join: https://www.facebook.com/groups/2320975571500356As soon as you’re admitted you can join in the conversation and share your backyard setup.  
 
How long is each Star's workshop?
Each workshop is approximately 1-2 hours in length, broken up into short "lessons" to make them easy to watch later when you're looking for something in particular.
 
Do I need to watch the workshops in a certain order?
Nope! They're not sequential.
 
Can I watch the video lessons on any device?
Yes! You can use your computer, tablet, or even your phone to watch the video lessons. As long as you have a web browser, you can log in to your student portal to access the videos.
 
Can I download the videos?
Your video lessons never expire. You own the workshops and you can come back to your student portal anytime, so it's not necessary to download the videos. You own them and you can watch them as many times as you need. But, yes - you can download the lessons if you know you'll be somewhere with a slow or non-existent internet connection.
 
Look for the “Download Video” button below each video. It will open the video in a new window or tab. In that new window or tab, right-click on the video itself and choose "Download Video..." or "Save Video..." to save it. Depending on your device's memory, videos may only be downloaded to a laptop or desktop computer, not a tablet or mobile phone. 
 
 
Do I have to join the Facebook group?
It is completely optional to join the private community on the BBQ Stars Facebook page. Click here if you would like to joinhttps://www.facebook.com/groups/2320975571500356 
 
Be assured that we will keep you up to date by emails regardless of whether you choose this option! 
 
Will there be another signup period? 
Earlybird signups have ended, but there will be another signup period right before the event this fall. To make sure you're notified when we open signups, go to BBQStars.com and join the waitlist.  
 
I’d like to purchase BBQ Stars as a gift. Is that possible?
Great idea! If you'd like to tell your recipient right away, you can simply checkout using their email address in the first step, and your billing information in the second step. This will bill you, but send the confirmation emails and receipt to your recipient.
 
If you'd like to tell the lucky recipient later, you can purchase with your email address and billing details, and you'll get the confirmation emails. You can then forward these to your recipient when you're ready to tell them, and email us at [email protected]ars.com so we can change your account access over to them. 
 
 
 
Is my credit card information safe? Where can I remove my credit card/billing info?  
We utilize a secure and PCI-compliant gateway. We do not see or have access to the card information at any time. You may also remove your card information from your student portal settings at any time. 
 
 
I'm not receiving email notifications, how can I change my email settings?
Be sure to add [email protected] to your contacts and check your junk/spam folder for emails. You may also email us at [email protected] with the email address that you wish to receive notifications. We will be happy to double check to ensure that we have the correct email address so you are "in the loop’.
 
Still have a question?
Send us an email at [email protected] and we'll be happy to help! We will assist you ASAP but please allow 24-48 business hours for us to respond. 

 

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